MOOC, what a fantastic way to learn new things. Imagine what a possibility it is for people in remote areas with less resources. But it is also a great opportunity for a person like me, with no time available to attend a physical course. But the thing that I like most with MOOCs are a chance to meet people from different cultures but with a common interest here and now. The feeling of peer to peer is pretty cool. But in order for that to happen we need to share. So massive open online courses are really about sharing, learning and sharing. This course Mastering service innovation seems to focus on sharing and colleboration. Which is great! I have high expectations on myself for this course. I want to spend time and effort to make it work.
My academic bakground is basically a masterdegree in Geography from the university of Gothenburg. If I was young today I would have made a different choice since I'm very interested in economics and the innovation process. I'm curious about design thinking as a systematic way of working with innovation. Since I work in the public sector I'm curious how we can work with service innovation there. Especially when it comes to user innovation and citizen involvement. The concept of open innovation is very attractive. The question is if it really works. For the public sector it is much easier to be open with data for example. For some industries it might be more difficult. Well, lets find out more later in the course.
You are definitely right Maria! It is all about what the participants put into the course that will make up its real content.
SvaraRaderaI think that you will find the module focusing on open and user innovation especially interesting, however the perspective of service logic might also give you some insights on focusing on the customer. /Nina
Thanks for your comment Nina!
RaderaIt will be very interesting to see what can be done in the public sector area, when it comes to service innovation. I say the biggest obstacle - and challenges - lies in the existing structure of services. As a citizen, I would for example love to have a more collaborative support service. Looking forward to what can be learnt and explored in this course...
SvaraRaderaI agree that it should be easíer to share date inthe puplic sector than in industries. But to collaborate is another dimension, You need your customers ´trust, interest and ambition to invent or improve services. And of course the openness from the support in both the private an d the public sector. @BjornT81
SvaraRadera